Most review tools require manual setup, template creation, ongoing integrations, and someone on your team to manage it all. Agent Review is completely done for you. We're also purpose-built for property management - we survey owners and tenants differently, on different schedules, with different questions. And we don't just chase reviews. We flag the at-risk clients you'd otherwise lose. No other tool does both.

Industry email surveys average 3–5% response rates. Ours averages 15%+ because the surveys are short (one question, 30 seconds) and come from your agency's name. The rating happens inside the email itself - clients just click a number from 1 to 10 and we capture it instantly. They don't have to fill out a form, log in anywhere, or take any more effort than a single click. Whether they leave additional comments or not, we have their score.

On our Premium plan, you'll typically see your first new Google reviews land within the first 1–2 weeks. On the Standard plan, your results come down to how quickly you (or your team) follow up with promoters, your call scripts, and your consistency. If you want results fast without lifting a finger, go Premium and we'll handle it for you.

It hasn't happened yet - but if you don't get at least 10 pieces of actionable feedback in your first 30 days, we refund every dollar you've paid us. No fine print, no fight. You take zero risk on whether this works.

No lock-in contracts. Ever. No 30, 60 or 90-day notice periods. If you're not happy knowing how your customers feel, you can cancel anytime. We earn your business every month - and if we're not delivering, you walk. The $500 onboarding fee is one-time and non-refundable (it covers our team time to set everything up).

The opposite, actually. Clients consistently tell us they appreciate being asked, because it shows the agency cares. A few reasons it works:

We never blast everyone at once - clients are surveyed at most every 90 days. The rating happens inside the email itself, so it's a single click, not a form to fill out We don't pursue follow-ups aggressively - if they want to add a comment, they can; if not, we still have their score

​We've never had a tenant or owner unsubscribe in protest.

Hasn't happened in over 10,000 surveys. Here's why: when someone gives private feedback, they get it off their chest. You can then resolve it and make them feel heard - which almost always defuses the issue before it ever reaches Google. (We strongly recommend you don't ignore negative feedback. The whole point is to catch it early, address it, and turn the relationship around.)

Yes - and you don't need to integrate anything. We can either log in and pull your client data directly, or you can send us an updated client report every 90 days so we can remove old clients and add new ones. Either way, no IT involvement, no plugins, no integrations to manage.

Our team call using refined call scripts we've built from thousands of conversations. They call from a real Australian mobile, on behalf of your agency, as part of your customer satisfaction team. They never harass or pressure your clients. A typical call sounds like:

"Hi Mark, it's Regan calling from the customer satisfaction team at Coral Sea Property Services. I just wanted to thank you so much for the recent feedback you left for your property manager. It's great to hear you've been so happy with..."

Friendly, genuine, and never pushy. The reviews that follow feel natural — because the conversation was.
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You pay the $500 one-time setup fee, your first surveys go out, and within a few days you've got real client responses landing in your inbox. Stick around for a month and you'll either have 10+ pieces of actionable feedback (or we refund every dollar). If it's not for you, cancel — no notice period, no exit fees, no questions asked.

If your clients are already leaving reviews unprompted, imagine how many you could get if you were intentional about it - with a system that catches every happy client at the right moment, not just the loudest ones. You're probably leaving 3–5x more reviews on the table than you realise.

This is one of the biggest concerns we hear, and it's a fair one. The dashboard isn't a public scoreboard - it's a private tool for principals. You decide what to share with the team and how. Most of our customers are business owners who genuinely want to know if there are problems in a specific area or with a specific person - because that's the only way to fix it. Feedback is a tool for improvement, not punishment.

Yes. All client data is stored in encrypted cloud infrastructure with multiple layers of protection - secure access controls, encrypted-at-rest databases, and isolated environments. We treat your client list like the business-critical asset it is.

We expect 10–20% of responses to be red or orange - that's normal and healthy. We rank them by urgency and pair each one with a recommended action so you (or your PM) can move through them in 15 minutes a week. Most agencies discover they had way fewer unhappy clients than they feared.

Just your owner and tenant contact list - first name, last name, email, and a tag for "owner" or "tenant." That's it. We handle the rest. Setup typically takes under 10 minutes of your time.

Yes - just let us know who, and we'll skip them. You stay in control.

You can switch tiers anytime, no fees. Most agencies start on Standard and upgrade to Premium within 60 days once they see the volume of promoters they're missing out on.

The setup fee covers our team's time to onboard your client data, configure your branded surveys, build your custom dashboard, and run a soft launch to test deliverability before going live. It's a one-time cost, paid once at signup and it's why most of our customers are live with a working dashboard within a week.

On the Standard plan, yes - you should make time to thank your promoters and request a Google review, and follow up with any passive or detractor feedback so those clients feel heard. On the Premium plan, we handle the promoter calls and Google reviews for you. If unhappy clients come up, you or your team is best placed to handle those personally - but we'll flag them clearly with recommended actions.

The first few days are exciting - you'll see individual responses come in and get a feel for the system. But the real power kicks in around the 30-day mark, once you've got enough data to reveal patterns: which themes show up repeatedly, how your team scores on consistency over time, which client segments are trending up or down. That's when the dashboard stops being a feedback inbox and starts being a business intelligence tool.

You can export everything (responses, scores, themes, dashboard snapshots) before you cancel. After cancellation, we hold your data for 30 days in case you change your mind, then permanently delete it. We don't sell, share, or repurpose your customer data - ever.